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Privacy Policy

A LEGAL DISCLAIMER

At Dr Marianne Trent / Good Thinking Psychology, we prioritise transparency and privacy.
This policy outlines how we collect, use, and manage your data in compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Bill.

1. Data Collection Purposes

We collect information from you to:

  • Provide relevant services.

  • Respond to your enquiries and keep in touch about key updates.

  • Acknowledge any donations with a thank-you message.

2. What data we collect and when

  • Podcast & Books: We don’t collect personal data if you buy books via Amazon or subscribe to the podcast on platforms like Spotify, Apple, or YouTube.

  • Donations: If you donate money to help cover my costs in producing the podcast and free content, we will receive your name and email for the sole purpose of sending a thank-you message.

  • Courses & Memberships: For short courses or the aspiring psychologist membership, for example, we collect contact information (name, address, phone number and email) and store it securely within our customer relationship management (CRM) system, Kartra.

  • 1:1 Sessions: For any 1:1 coaching or support, your data (name, email, phone number, and appointment details) will be securely stored in Writeupp. Writeupp will automatically send you appointment links and sms reminders.

3. Data Security & Storage

  • All data is stored securely in password-protected platforms. Writeupp is used for therapy-related data, whilst Kartra stores data related to the mailing list, courses and memberships. Both platforms incorporate 2-factor authentication to enhance security.

  • Dr Marianne Trent / Good Thinking Psychological Services do not store payment information on our systems for purchases via third-party sites like Amazon. We also do not hold any of your payment method details as this is handled via Stripe, PayPal or Barclays.

4. Data Retention

  • Non-client contact data is retained for six months if there is no further engagement, after which it is securely deleted.

  • 1:1 session information is retained for up to 7 years in compliance with legal requirements.

5. Your rights

You have the right to:

  • Access your data.

  • Request corrections if any data we hold about you is incorrect.

  • Request data removal (subject to legal retention obligations).

  • Unsubscribe from marketing and updates by clicking the 'unsubscribe' link in our communications.

6. Contact Us and ICO Registration

For questions, data access requests, or concerns, please contact Dr. Marianne Trent at
info@goodthinkingpsychology.co.uk . We are registered with the Information Commissioner's Office (ICO), ensuring our commitment to data protection compliance. If your concerns are not resolved with us, you may also reach out to the ICO directly.

7. Policy Acceptance

By engaging with Dr Marianne Trent / Good Thinking Psychology or subscribing to our communications, you confirm that you have reviewed and accept this GDPR policy.

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